Select your preferred language. Learn and support Help Center Support Community Enterprise support Download and install. Get Creative Cloud. Above is a quick introduction to echo3education‘s new Office Safety Training course. The video highlights how, by combining the eLearning power of Captivate with various tools within the Creative Cloud, virtually anything is possible. Illustrator is of course a fantastic tool for creating unique and visually interesting ‘Assets' to support your message. We like to use two fictional. Adobe strongly recommends that you do not uninstall the Creative Cloud desktop app. However, in certain scenarios like a corrupted Creative Cloud desktop app, or problems installing some Creative Cloud apps, you can uninstall the Creative Cloud desktop app. Need to figure out why creative cloud won't open. I can double click on it, the loading wheel shows for about two seconds then nothing. I have a stand alone version of Lightroom which remains unaffected. I want to get a Photoshop subscription but can't download it because the Creative Cloud won't. Adobe Creative Cloud. Stories about our creative apps and services for everyone.
How to fix Creative Cloud desktop app when it won't open
If the Creative Cloud desktop app won't open and displays any of the following messages, follow the instructions in the message.
- Your apps are taking longer than usual. Relaunch Creative Cloud or restart your computer and try again.
- Loading applications seems to be taking longer than usual.
- Creative Cloud seems to be taking longer than usual to initialize.
If the Creative Cloud desktop app still won't open, try the solutions below until resolved.
Quit the Creative Cloud desktop app in one of the following ways, depending on the version you have installed:
Click the three vertical dots icon in the upper-right corner and choose Quit.
Close all applications that are open on your system.
Restart the computer and launch the Creative Cloud desktop app.
Uninstall the Creative Cloud desktop app using the Creative Cloud desktop app uninstaller.
Sign in to the Creative Cloud website to begin downloading the Creative Cloud desktop app.
Double-click the downloaded file to begin installation:
macOS:Creative_Cloud_Installer.dmg
Windows:Creative_Cloud_Set-Up.exe
Follow the onscreen instructions to complete your installation.
Troubleshoot external hard drive not recognized. Quit the Creative Cloud desktop app in one of the following ways, depending on the version you have installed:
Click the three vertical dots icon in the upper-right corner and choose Quit.
Browse to the following location based on your operating system.
The AppData folder is hidden in Windows by default. See Show hidden files, folders, filename extensions | Windows for instructions to access it.
/Users//Library/Application Support/Adobe/OOBE
The UsersLibrary is hidden by default for macOS 10.7 and above. See Access hidden user library files | Mac OS 10.7 and later for instructions to access it.
Delete all the files within the OOBE folder, but do not delete the folder itself.
Restart the computer and launch the Creative Cloud desktop app again.
Note:
The app can take slightly longer than usual to load with this solution, as content in the OOBE folder is rebuilt while launching.
Adobe Creative Cloud Student
Adobe Creative Cloud Student
If you are on an older operating system, upgrade it to the latest one. The latest version of the Creative Cloud desktop app is supported only on the following operating systems:
- Microsoft® Windows 10 (64 bit only)
- macOS v10.12 and later
Sign in to the Creative Cloud website to begin downloading the Creative Cloud desktop app.
Double-click the downloaded file to begin installation:
macOS:Creative_Cloud_Installer.dmg
Windows:Creative_Cloud_Set-Up.exe
Follow the onscreen instructions to complete your installation.
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